FAQs for Experiences and Services Add extra services
FAQ E-BIKE EXPERIENCE
Our E-bikes are new and among the best available in the tourism market, equipped with Bosch motors, the best currently available on the market, and upgraded batteries up to 720 Wh. Additionally, our bikes feature upgraded forks for increased comfort, wider tires for greater stability, enhanced brakes for safer and more powerful braking, indicator lights, front and rear lights, memory foam seat covers, and numerous optional accessories to tailor the offering to every need.
Sportswear is recommended. In case of rain or muddy conditions, it’s advised to bring a waterproof jacket and a change of clothes (including shoes). In sunny or high-temperature conditions, sunscreen, a cap, and sunglasses are recommended.
Absolutely! It would be a shame for you to miss out on such a unique family experience! We are equipped to transport children of all ages and with various needs: Thule Chariot XXL 2 seat, classic seat point, bench seat, and smaller E-bike 24”!
FAQ WELLNESS EXPERIENCE
You are encouraged to openly communicate with the massage therapist about your preferences and comfort. If anything needs to be adjusted,or if we are almost getting the right spot,just speak up and let us know right away.
It’s not compulsury to undress,you can keep your underwear or bathing suit. However for a better result of the massage,we suggest you to wear the disposable underwear that we provide.
We can schedule multiple appointments at the same time. Please contact us in advance using the form below to ensure multiple therapists are available.
After booking the Service, the cancellation policy is as follows:
100% REFUND OF THE SERVICE FEE
0% penalty for cancellations made up to 46 days before the scheduled date.
5% Reservation Fee – WILL NOT BE REFUNDED
(online collection and booking management fee)
50% REFUND OF THE SERVICE FEE
50% penalty for cancellations made up to 45 days before the scheduled date.
NO REFUND
100% penalty for cancellations made less than 15 days before the scheduled date.
FAQ WINE BOX IN VILLA SERVICE
The Wine Box you’re about to purchase will be waiting for you at your accomodation on the day of your arrival.
Yes, delivery is completely free throughout Italy, making it easy for you to enjoy our curated selection of wines without any additional costs.
Yes, you can order a Wine Box once you’re in all Italy! Delivery times are typically between 2 to 5 days, depending on your location.
After booking the Service, the cancellation policy is as follows:
100% REFUND OF THE SERVICE FEE
0% penalty for cancellations made up to 46 days before the scheduled date.
5% Reservation Fee – WILL NOT BE REFUNDED
(online collection and booking management fee)
50% REFUND OF THE SERVICE FEE
50% penalty for cancellations made up to 45 days before the scheduled date.
NO REFUND
100% penalty for cancellations made less than 15 days before the scheduled date.
FAQ WINE TASTING EXPERIENCE
It is located in a few kilometers from Cortona, in the Valley Valdichiana, Tuscany, Italy.
Yes, visits and tastings are available. We offer guided tours of the vineyards and cellar, followed by a curated tasting of wines. For reservations use this portal. You can select your preferred dates in the calendar and make a reservation online safely.
A tasting at this winery typically includes a guided tour of the vineyards and cellar, an introduction to the company’s history and philosophy, and a carefully curated tasting of the estate’s various wines. Depending on the package, you can also enjoy typical local products or food pairings that showcase regional flavors.
FAQ COOKING CLASS EXPERIENCE
The experience includes a hands-on traditional Tuscan cooking class inside the winery, a guided tour of the estate and cellar, and an exclusive dinner. During the dinner, each dish you have prepared will be paired with selected wines for a complete food-and-wine experience.
You will prepare handmade Tuscan gnocchi, served either with a traditional meat ragù or a vegetarian sauce of your choice, and a classic tiramisù. The chef will guide you step by step, so the class is suitable for both beginners and experienced home cooks.
Yes, the cooking class is designed as an intimate, private experience, ideal for couples, families, and groups of friends. It is perfect for celebrations, small events, or simply sharing unforgettable moments together under the Tuscan sun.
After booking the Service, the cancellation policy is as follows:
100% REFUND OF THE SERVICE FEE
0% penalty for cancellations made up to 46 days before the scheduled date.
5% Reservation Fee – WILL NOT BE REFUNDED
(online collection and booking management fee)
50% REFUND OF THE SERVICE FEE
50% penalty for cancellations made up to 45 days before the scheduled date.
NO REFUND
100% penalty for cancellations made less than 15 days before the scheduled date.
